The Stitch Hut is committed to customer satisfaction. This policy outlines the conditions for cancellations, returns, and refunds.

1. Order Cancellation

Before Shipment

• Cancellation Window: Orders can be canceled within 24 hours of placement.
• Refund: Approved cancellations receive a full refund within 7-10 business days.

After Shipment

• Shipped orders cannot be canceled. Please refer to our return policy.

2. Returns & Exchanges

Eligibility

• Return Period: Within 7 days of delivery.
• Condition: Items must be unused, unwashed, and in original packaging with tags intact.
• Exclusions: Personalized/customized products are not returnable, unless defective.

Process

• Initiate Return: Contact customer support with order details.
• Approval & Shipping: Upon approval, return instructions will be provided.

3. Refunds

• Processing Time: Refunds for eligible returns are processed within 7-10 business days.
• Mode: Refunds will be credited to the original payment method.

For any concerns, reach out to work@thestitchhut.com

By placing an order with The Stitch Hut, you agree to this policy.