The Stitch Hut (“we,” “our,” or “us”) is committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping procedures, timelines, costs, and other relevant details to ensure a seamless experience.

1. Order Processing

• Processing Time: All orders are processed within 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• Order Confirmation: Upon placing an order, you will receive an email confirmation detailing your purchase.

2. Shipping Methods and Delivery Times

• Standard Shipping:
  • Delivery Time: Typically, 4-7 business days after order processing.
  • Availability: Applicable to most regions within India.
• Express Shipping:
  • Delivery Time: Typically, 1-3 business days after order processing.
  • Availability: Subject to serviceability in your area.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Standard Shipping: Complimentary for orders above ₹1,000.
• Orders Below ₹1,000: A flat shipping fee will be applied.
• Express Shipping: Additional charges apply based on the delivery location and package weight. Exact fees will be calculated at checkout.

4. Cash on Delivery (COD)

• Availability: COD is available for select PIN codes and for retail products (non customized products only).
• COD Fee: A fee of ₹150 applies to all COD orders.
• Order Confirmation: Rejection of a confirmed COD order may result in future service restrictions.

5. Order Tracking

• Once your order is shipped, you will receive an email with tracking details.
• You can monitor your shipment’s progress through the provided tracking link.

6. International Shipping

• Currently, we do not offer international shipping, but we can assist in specific cases.

7. Delivery Issues

• Incorrect Address: Ensure all delivery details are accurate. We are not responsible for orders delivered to incorrect or outdated addresses provided by the customer.
• Missed Deliveries: If a delivery attempt is unsuccessful, the courier may attempt redelivery or return the package to us. Additional shipping fees may apply for reshipment.

8. Damaged or Lost Packages

• Damaged Items: If your package arrives damaged, please contact us immediately with photos of the damage.
• Lost Packages: If your package is lost in transit, we will work with the courier service to resolve the issue promptly.

9. Contact Us

For any shipping-related inquiries or assistance, please reach out to our customer support team:

• Email: work@thestitchhut.com
• Phone: +91 8420578369

By placing an order with The Stitch Hut, you agree to the terms outlined in this Shipping Policy.