Welcome to The Stitch Hut! These Terms and Conditions govern your use of our website and purchases made through us. By engaging with our services, you agree to abide by the terms outlined below.

1. Order Processing & Delivery

Order Confirmation & Processing

• Orders are processed upon successful payment and confirmation.
• Custom orders require multiple approvals, and we will contact you for final confirmation before production.
• Order processing for custom merchandise usually ranges between 2-21 days depending on the amount of customization and availability of the material, which is informed in advance before placing the order to the customer.

Delivery Timelines

• Standard shipping: 2-7 business days (excluding weekends & public holidays).
• Delays may occur due to unforeseen circumstances or necessary quality checks.

Shipping Policy

• Single-location bulk orders: Free shipping is provided.
• Multi-location or door-to-door shipping: Additional charges apply.

2. Design Finalization & Customization

• Custom designs will be shared for approval before production.
• Once approved, no modifications or cancellations can be accommodated.
• Slight variations in colour may occur due to screen-to-fabric differences, which is well within accepted industry standard margins.

3. Sizing & Product Variations

• All products follow The Stitch Hut’s official size chart.
• Minor variations in print placement, embroidery, or colours may occur due to production constraints, which is well within accepted industry standard margins.

4. Order Cancellation & Modifications

• Orders cannot be cancelled once payment is processed and the invoice is generated.
• Due to the nature of custom products, a 100% penalty applies to cancellations after confirmation.

5. Refund & Replacement Policy

• We do not offer refunds once an order is confirmed and processed.
• If an issue arises due to our error, we will offer a free replacement within 7 business days.
• Requests for replacements must be made within 48 hours of delivery, accompanied by valid unboxing proof of defect (images/videos).

6. Liability & Disclaimer

• The Stitch Hut ensures strict quality control, but minor deviations in final products are normal.
• We are not liable for delays due to unforeseen circumstances, including logistics issues beyond our control.

7. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by Indian law.
• Any disputes shall be resolved through arbitration or mediation, with legal recourse in applicable Indian courts.

8. Updates to Terms & Conditions

• The Stitch Hut reserves the right to update these terms without prior notice.
• Customers are encouraged to review this section periodically for any changes.

For any concerns or queries, contact us at work@thestitchhut.com

We appreciate your trust in The Stitch Hut and look forward to serving you!